Support
Frequently Asked Questions

What to do if something goes wrong

  1. Please check the available memory on your device. This should be at least 500 MB (https://support.apple.com/HT201656).
    If the problem persists, continue to the next step.

  2. Take a look at this video tutorial:
    tiReader Tutorial: How To Get Started — 1. Organize Your Library [14:36]
    This video has subtitles (CC, Closed Captions) in English. How to manage caption settings here.


    If the problem persists, continue to the next step.

  3. Check if there is a similar problem for eBooks from the «Ebook Samples» folder. How to download the «Ebook Samples» folder to the library, see here.
    If the problem persists, continue to the next step.

  4. If you are trying to open a unique huge eBook larger than 500 MB, then the amount of free memory on your device should be further increased by the size of this eBook.
    If the problem persists, continue to the next step.

  5. If the book does not open, opens very slowly or opens not until the end, then we go here.
    If the problem persists, continue to the next step.

  6. Send an email to support with a description of the problem.
    How to send email directly from the app to support you can find here.

© 2017–2018 tireader.com
Frequently Asked Questions

What to do if something goes wrong

  1. Please check the available memory on your device. This should be at least 500 MB (https://support.apple.com/HT201656).
    If the problem persists, continue to the next step.

  2. Take a look at this video tutorial:
    tiReader Tutorial: How To Get Started — 1. Organize Your Library [14:36]
    This video has subtitles (CC, Closed Captions) in English. How to manage caption settings here.


    If the problem persists, continue to the next step.

  3. Check if there is a similar problem for eBooks from the «Ebook Samples» folder. How to download the «Ebook Samples» folder to the library, see here.
    If the problem persists, continue to the next step.

  4. If you are trying to open a unique huge eBook larger than 500 MB, then the amount of free memory on your device should be further increased by the size of this eBook.
    If the problem persists, continue to the next step.

  5. If the book does not open, opens very slowly or opens not until the end, then we go here.
    If the problem persists, continue to the next step.

  6. Send an email to support with a description of the problem.
    How to send email directly from the app to support you can find here.
© 2017–2018 tireader.com